The Information We Collect

We collect certain information you provide voluntarily and directly to us.

Personal details: Name, email address, telephone number, shipping address, company name (if applicable)

Account information: Order history, customer service history and any other information you provide to us.

Log information:  IP address, geolocation, webpages accessed, information requested along with the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), browser version, operating system. 

Billing information: Such as credit, debit, or other payment card information, billing name, billing address.

We only use information to provide you better service. Your delivery address will be shared with our trusted shipping company. We do not share or sell information to others. Providing this information is completely optional, is collected only with your explicit and freely given consent, and is securely stored on our web servers for use in personalizing our correspondence with you via email or on site. Any information stored can be viewed on your account page. This information can be deleted using the same mechanism that it is provided to us in your account page or by emailing us at Please do not submit other sensitive personal information about you to us.

We may also receive certain categories of personal information from third parties, such as partner companies involved in any joint promotions. Information we obtain from third parties will generally be your name and contact details.

What are the consequences of not providing personal information?

You are not required to provide all personal information identified in this Privacy Policy to use our website or to interact with us offline, but certain functionality will not be available if you do not provide certain personal information.  For example, we may not be able to respond to your requests, create an account for you, perform a transaction or enter into a contract.