Refund & Return Policy

Cancel the order

You could cancel your order before we shipping out the product. After the shipping, the order cannot be cancelled. When the order be cancelled, the refund will go to your paying account automatically. If you don't get your refund in 2 business days, please email us to support@powoxi.com.

Return 

When you receive the product, check the product thoroughly. If the product has problems, could be damages caused by shipping or quality related issues, you could return it in 30days. We will cover the return shipping fee. And your refund will go to your paying account in 5-7 business days. 

Replace

When you receive the product, check the product thoroughly. If the product has problems, could be damages caused by shipping or quality related issues, you could replace it in 30days. We will cover the shipping fee.

Out of 30days, if the product has quality related issue, you can contact support@powoxi.com or fill the Return & Replace sheet to start the process. But the shipping fee is not covered out of 30days.